Core Competencies of Civility in Nursing & Healthcare
by
Cynthia Clark
Harm from disrespect and incivility in healthcare has been identified as the next major challenge in addressing patient safety efforts since these behaviors can result in life-threatening mistakes, preventable complications, harm, or death of a patient. Incivility and other related workplace aggressions are also associated with a worse patient experience, lower quality of care, higher risk of physical harm, and higher levels of staff disengagement, absenteeism, and turnover. The consequences of incivility also have a significant impact on the work life of healthcare professionals as well as the patients and families they serve. Incivility in the patient care environment can provoke uncertainty and self-doubt, weaken self-confidence, compromise moral courage, and cause detrimental and lasting effects on individuals, teams, organizations.Creating and sustaining communities of civility is an imperative for all work environments. Fostering a firm commitment to respect and civility is a critical step toward achieving optimal patient care and high reliability in health care. Creating healthy work environments where nurses are empowered to speak up, have the confidence to be heard, and where actions will be taken to resolve unsafe conditions is essential. Civility education is an effective strategy to prevent and address these serious concerns.The book integrates evidence-based strategies and best practices to foster civility and healthy academic and practice environments. The author use scholarly resources, personal stories, illustrations, conceptual models, exemplars, and practical tools to promote civility, professionalism, and ethical practice for students, faculty, nurse leaders, health care professionals, and society-at-large. The book's 20 informative, timely, and up-to-the minute chapters will appeal to multiple audiences focusing on practical, evidence-based interventions that can be implemented immediately, midterm, and long-term. Rather than dwelling on the negative aspects of incivility and other workplace aggressions, this book will focus the reader on individual and organizational core competencies to foster civil, productive work and learning environments. It will be a go-to resource for raising awareness about the problem of incivility, uncovering the serious and insidious nature of the problem - and, more importantly - providing evidence-based strategies to eliminate it from practice-based and academic workplaces.
Call Number: EBSCO eBook Online
ISBN: 9781646480272
Publication Date: 2022