As a Student Assistant with GC Library, you must complete customer service and other library-specific training as part of your employment with us. We believe that part of your career success is based on a foundation of training and mentoring.
Some forms of training will be subject to but not limited to:
You will clock in and out using ADP Workforce Now. If you have NOT registered with ADP, see the How to Register for ADP WorkForce Now document below.
It is critical that you keep track of all hours worked. Student assistants cannot work more than 19.5 hours a week. Do not work over the hours agreed to with your supervisor. You will not be allowed to work during times you are scheduled to be in class.
We know that life happens, if you need to make up time missed, please notify your supervisor.
Everyone needs a break, see the break schedule below:
Be sure to schedule your breaks and notify the Librarian or Library Assistant before leaving for a break.
Clothing and attitude play a major role in the image of the library when you are the first person a patron sees when entering the building.
Helping patrons is your most important job. At Galveston College Library, we are here to provide excellent customer service at all times. The goal is to be user-focused, offering professional, respectful front-desk service and care in materials handling. As part of your training, you will be required to take several Customer Service courses.
Please ask for assistance. No one expects you to have all the answers. If you are working when no one is available to help, send a Teams chat to the library team with information regarding the question so that someone can get back to the patron.
Protecting the confidentiality and privacy of GC students, faculty, staff, and external community patrons is extremely important, especially when dealing with library records and patron information. Giving away patron information is against the law. As part of your training, you will be required to complete a course about privacy, confidentiality, and Intellectual Freedom.
GC Library Student Assistant Orientation:
►Create a new account at OCLC WebJunction. You will be required to complete online training in WebJunction as part of your orientation.
► WebJunction Course (Privacy & Confidentiality): Webinar-Hooray for Freedom! Part One: Privacy, Confidentiality, and Intellectual Freedom in the Library
► WebJunction Course (Customer Service): Being Customer Focused: New and Emerging Trends in Customer Service
► WebJunction Course (Customer Service): Dealing with Angry Patrons
► WebJunction Course (Customer Service): Dealing with Difficult Patrons
►Collection Maintenance and Research Assistance: Review and Complete the Wilmington University Library's Library of Congress Tutorial.
►Collection Maintenance and Research Assistance: Complete the Kent State University Library-Library of Congress Call Number and Shelving Tutorial (Requires Adobe Flash Player)
►Collection Maintenance and Research Assistance: Complete the LibraryTools Training: